Training Policies

Public and Group Training Policies for First Aid and OHS

1. Code of Practice
2. Terms & Conditions for Courses
3. Fees and Charges
4. Training Delivery and Assessment Services
5. Records Maintenance and Student Privacy
6. Facilities and Equipment
7. Legislative and Regulatory Requirements
8. Complaint and Appeals Procedures
9. Student Responsibilities/Code of Behaviour
10. Participant Support, Welfare and Guidance
11. Flexible Delivery and Assessment Procedures

1. Code of Practice

The commitments set out in the Healthcorp Code of Practice underpin the operations of the organisation. All staff will abide by its provisions. Code of Practice Healthcorp provides the highest standard of vocational education and training in the field of First Aid and OH&S. Our Code of Practice outlines our operational policies and our commitment to our clients.

Healthcorp Pty Limited:

Is committed to the continuous improvement of its training delivery and assessment services;
Complies with all State and Territory regulatory and legislative requirements;
Advertises and markets its training delivery services openly, honestly and with integrity;
Provides accurate, relevant and up-to-date information on enquiry;
States its fees and charges on enquiry;
Outlines its fees refund policy in the Student Handbook;
Enrols applicants to its courses on the basis of access and equity;
Recognises qualifications issued by registered training organisations within the Australian Qualifications Framework;
Provides up-to-date facilities and equipment in a safe and healthy environment;
Prohibits discrimination in any form towards any group or individual;
Employs suitably qualified and experienced staff;
Conducts fair, flexible, valid and reliable competency based assessments;
Provides an assessment appeals procedure and opportunities for reassessment;
Provides academic support to students or referral to external agencies for additional learning support;
Refers students to external expert advice for personal and financial support;
Encourages feedback and evaluation from its stakeholders;
Maintains accurate, confidential and secure training and financial records;
Provides timely and accurate information to government agencies and funding bodies.

1.1 Course timetable

Our part-time courses are conducted over various dates (please refer to the course details and calendar on this website)

1.2 Induction to Course

At the beginning of the course you will receive a Student Handbook.
Your trainer will give you information about:

Your obligations as a student at HEALTHCORP. Requirements to receive a qualification;
Certificates issued on successful completion of the course;
How your skills, knowledge and attitudes will be assessed;
Recognition of prior learning or recognition of current competency;
How you can appeal if you don't agree with your assessment outcome;
How you can complain if you are not satisfied with any part of the course;
Where you can get extra help with your learning;
Course timetable;
Course content;

1.3 Attendance

Our courses are conducted face to face in the classroom.
All models and equipment for practice is provided.
Assessments are both practical and theory.

You are expected to be in attendance each session. If you cannot attend a class you are required to notify the Healthcorp in advance on 1300 852 475. Every effort will be made to negotiate the transfer of training in the event of a student's prolonged illness or personal hardship. However, no consideration can be given to extended absences for any other reason.

1.4 Teaching Methods

Our teaching methods include face to face instruction to small groups of students and on-to-one individual support, attention and assistance. All instruction is in English.

1.5 Student Facilities

A lunch and morning tea room and facilities are available for you to use during breaks. Please keep this room clean and tidy.

1.6 Evaluation

As part of our continuous improvement procedures you will be asked to complete a Course Evaluation survey. This is your opportunity to provide us with feedback on the course, the trainers and assessors, the course administration, the training facilities, the training activities, resources and materials and the assessment procedures. Your comments enable us to make sure that your expectations are being met and to improve our services.

2. Terms & Conditions

2.1 Discounts:

Special rates are available to Fitness Australia State and Territory Member Associations Business Members and Registered Fitness Professionals.

2.2 Fitness Australia:

Fitness Australia Training service provided by Healthcorp is in partnership with Fitness NSW (ABN 21 256 638 298).

2.3 Healthcorp Public Course Policy

Transfer of Bookings:

Transfers are available prior to the commencement date. A transfer to another course will be issued if we receive a written request 5 days prior to your nominated course commencement date and will incur a $10.00 (GST included) administration fee per transfer. If a transfer is made less than 5 days prior to the course commencement date, a $22.50 administration fee will apply. If a written request is not received within 48 hours of the course commencement date, the participant will forfeit 100% of the course fee. Please note: If you are transferring a 4 Day OH&S Committee Training Course, you must give 15 working days notice. Where 15 working days notice is not given, the full charge will apply. All requests must be addressed to; Healthcorp Pty Limited, Unit 8, 25 Frenchs Forest Rd, Frenchs Forest NSW 2086 or training@healthcorp.com.au.

Refunds:

A refund is given if a written request is received 5 days prior to the scheduled course commencement date and an administration fee of $22.00 (GST included) will be incurred. All refund requests must be in writing addressed to: Healthcorp Pty Limited, Unit 8, 25 Frenchs Forest Rd, Frenchs Forest NSW 2086 or training@healthcorp.com.au. Refunds will be issued within 5 days of receiving the cancellation documentation. If a written request is not received within 5 days of the course commencement date, the participant will forfeit 100% of the course fee. Please note: If you are transferring a 4 Day OHS Committee Training Course, you must give 15 working days notice. Where 15 working days notice is not given, the full charge of the course will apply.

2.4 Healthcorp Onsite course policy

Group Onsite Bookings:

The payment terms for our first aid booking courses are 30 days for approved Healthcorp Pty Ltd account holders. Notice of a minimum 10 working days is required to be given by the client of postponement or cancellation of a course. Where notice is not given the full charge of the course will apply.

"Special Needs:"

Participants with special needs or disabilities are asked to disclose this information in their enrolment form prior to course commencement. You are expected to describe the nature of the special needs, e.g. hearing impairment, language difficulty, learning difficulty etc. (and attached the relevant documentation). Healthcorp will ensure complete confidentiality of this information and every a flexible mode theory component is incomplete, Qualifications will not be issued and the participant will forfeit the full course fee.

A full copy of our Policies and Procedures is available to all students enrolling in our courses, please refer to www.healthcorp.com.au and click on about us, resources and then student handbook. Please contact the office on 1300 852 475 if you have difficulties downloading this document.

3. Fees and Charges

3.1 Fees Schedule

Healthcorp course fees cover all tuition costs including handouts. The course fees are available on request by phone 1300 852 475 or on this website www.healthcorp.com.au. The payment of all fees and charges is receipted and dated at the time of payment. Records of fees receipted and dated are maintained and secured.

4. Training Delivery and Assessment Services

4.1 Trainer Qualifications

Healthcorp trainers have the relevant qualifications required by the Australian National Training Authority.
These include:

Skills, knowledge and experience in First Aid and OH&S;
Qualifications in training and assessment;
Vast experience in the health and safety related areas of industry.

4.2 Student Recruitment

Student recruitment to Healthcorp is carried out in an ethical manner in accordance with Access and Equity principles. All enquiries for participation are provided with Healthcorp Information Pack. Access to the course is open to all applicants subject to payment of fees and the extent to which the course outcomes and prerequisites match the needs of the student. Enrolment is ongoing where places are available. Enrolment Procedure:

Customer is sent the information pack detailing information on the institution, fees structure and refund policy;
Institution follows-up phone call to customer to identify needs;
Company completes enrolment form;
On receipt of deposit company is issued receipt;
Client is given an identification number and a database record is established.

4.3 Delivery of Training

Healthcorp offers training in the following nationally recognised Statements of Attainment:

Statement of Attainment in HLTFA1A Apply Basic First Aid;
Statement of Attainment in HLTFA2A Apply Advanced First Aid;
Statement of Attainment in PRSSO320A Plan and Conduct Evacuation of Premises;
Statement of Attainment in 21658VIC Course in Automated External Defibrillation;
Statement of Attainment in 21659VIC Course in Administration of Adrenaline using a Controlled Dose Adrenaline Injecting Device;
Statement of Attainment in 21660VIC Course in Basic Oxygen Administration.

4.4 Learner Support

The learning support strategies used by trainers at Healthcorp include:

Pre-teaching technical terminology;
Demonstrating procedures;
Providing opportunities for hands-on experience and practice;
Ensuring individual support and advice to students;
Providing written learning material and illustrations to reinforce the learning.

We will support all students that enrol in our college to the best level that we can, for example students with issues relating to Language, Literacy and Numeracy can expect that we will:

Literacy

Providing participants only essential writing tasks;
Provide handouts in an audio format via either cassette tape or on CD;
Consider the use of group exercises so that the responsibility for writing rests with more than one person;
Provide examples and models of completed tasks;
Ensure that documents and forms are written and formatted in plain English;
Use clear headings, highlight certain key words or phrases and provide explanations of all technical terms used;
Assessments can be conducted using the interview technique where required.

Language

Present information in small chunks;
Speak clearly, concisely and not too quickly;
Give clear instructions in a logical sequence;
Give lots of practical examples;
Encourage participants to ask questions;
Ask all questions to ensure participants understand.

Numeracy

Ask participants to identify in words, what the exact problem is and how they might solve it;
Show participants how to do the calculations through step by step instructions and through examples of completed calculations;
Help participants to work out what math's/calculations/measurements are required to complete the task;
Encourage the use of calculators and demonstrate how to use them;

In the event we cannot assist a student we will refer them onto the appropriate agency that matches their needs and abilities. Students with learning difficulties beyond our areas of expertise are referred to external specialist agencies. Recruitment to Healthcorp is carried out in an ethical manner in accordance with Access and Equity principles.

Our trainers will:

Recognise the cultural diversity of all students;
Ensure equal treatment of all students;
Encourage full participation and assisting all students to achieve course outcomes;
Provide equal access to resources;
Refer students with specific learning problems to appropriate agencies.

4.5 Conduct of Assessment

Assessment is conducted in accordance with the Asset Security Training Package and the Health Training Package Assessment Guidelines, the Training packages for 21658VIC, 21659VIC and 21660VIX Assessment Guidelines and Standards 8 and 9 of the Australian Quality Training Framework for RTOs.

Assessment is competency based against the standards outlined in the units of competency in the insert industry Training Package qualifications.
It includes:

Assessment to determine your training needs;
Assessment during the training to judge how you are progressing;
Assessment of performance at end of the units of training;
Recognition of prior learning or recognition of current competency.

Assessment is conducted in a simulated workplace and involves the collection of sufficient evidence to demonstrate you are competent. This may include:

Measurement of services you deliver;
Observation of processes you carry out;
Measurement of your knowledge and understanding;
Observation of the attitudes you demonstrate.

Assessment methods may involve you in:

Demonstrating your skills;
Producing a piece of work;
Providing a service;
Answering written and/or oral questions;
Participating in group discussions;
Making oral presentations to the group.

The outcomes of assessment are Competent or Not Yet Competent. If you are assessed as Not Yet Competent you can request a reassessment.

4.6 Assessment Appeals

If you are dissatisfied with a Not Yet Competent decision for an assessment task/s you can appeal the decision. This involves speaking to the assessor to request a review of the evidence. The assessor may require you to provide further evidence.

If you are still dissatisfied with a Not Yet Competent decision the principal may organise for an external and independent assessor to review the evidence.

4.7 Recognition of Prior Learning (RPL)/ Recognition of Current Competency (RCC)

If you believe you already have the skills and knowledge required to demonstrate competency you can request an RPL/RCC assessment. It does not matter whether you acquired your skills and knowledge through informal learning, work experience and/or life experiences.

To request RPL/RCC you will need to:
Read the unit of competency and talk to the principal if there is anything you need explained;
Collect and complete the Request for Recognition of Prior Learning form from the office;
Check your skills and knowledge for each unit of competency. These are outlined in the Record Book in the sections marked Self Assessment Checklists and Assessor's Assessment;
Collect your evidence to show your competence. Your evidence must be valid (as described in the unit of competency), sufficient (enough), current (up-to-date) and authentic (your own work);
List the types of evidence you have for each unit of competency;
Present your evidence and the list of evidence to the principal for assessment.
The assessor may ask you to undergo a challenge test. You must pay the cost for RPL.

4.8 National Recognition

The Healthcorp recognises relevant AQF qualifications and / or Statements of Attainment issued by any other RTO. We will only sight original documents and reserve the right to verify the authenticity of such documents as required and to determine the currency of the units of competency/modules indicated on the Testamurs.

4.9 Issuance of Qualifications

On successful completion of studies you will be issued with a Statement of Attainment or a WorkCover recognised certificate for successful completion of individual units of competency.

5. Records Maintenance and Student Privacy

Healthcorp abides by the National Privacy Principles. Your information will not be disclosed to anyone outside the institution without your consent, unless they have a legal right to the information or a right to the material as required under the standards of the Australian Quality Training Framework .

Your records are confidential and available to you only and on request, with the exception of those with legal powers to view such materials or those compiling with the Standards for Registered Training Organisation.

Records of attendance, assessment outcomes and qualifications issued are kept accurate, up-to-date and secure.

We keep copies of your results for a period of 30 years. You must bare the cost for reissue of records and awards.

We will safeguard any confidential information obtained by us and committees, individuals or organisations acting on our behalf.

6. Facilities and Equipment

Healthcorp maintains training environments conducive to learning. Facilities and equipment are set-up, checked and maintained regularly to ensure effective and efficient operation.

Students have access to necessary instructional and assessment facilities, materials and equipment. Training facilities include:

Suitable training/learning areas set up safely and securely;
Adequate acoustics, ventilation and lighting;
Amenities for coffee and lunch breaks;
Toilet facilities;
Accessible references and resources.
You are responsible for:
Identifying and reporting to your trainer any possible hazards from equipment, facilities and the environment;
Refraining from smoking anywhere in the building;
Refraining from drinking and/or eating in the workrooms.
Back to Top

7. Legislative and Regulatory Requirements

Healthcorp is bound by and operates within the following legislative and regulatory requirements:

The NSW Occupational Health and Safety Act 2000;
Workers Compensation Act 1987;
Workers Compensation Regulations 2003;
Anti-Discrimination Act 1977;
Privacy and National Privacy Principles 2001;
Vocational Education and Training Act 2005;
Child Protection (Prohibited Employment) Act 1998;
Civil Liability Act 2002 No 22.
Copies of these acts are available from Healthcorp by request or at www.legislation.nsw.gov.au.

7.1 NSW Occupational Health and Safety Act 2000 and WorkCover NSW

Healthcorp guarantees to meet its duty of care to staff, students and visitors by providing a healthy and safe environment in which to study. Your trainer will talk to you about emergency evacuation procedures during the first lesson. In an emergency situation do not use the lifts/elevators. You are to make your way quickly and calmly to the nearest exit and meet your trainer and other students in an areas well clear of the building for a roll call check. No Smoking is allowed in any area of the training venue. If you wish to smoke you must leave the premises.

You are responsible for:
Always conducting yourself in a safe and healthy manner;
Ensuring the prevention of injury and disease to yourself, your trainers and your fellow students;
Identifying and reporting to your trainer any possible hazards from equipment, facilities and the environment;
Refraining from smoking;
Refraining from drinking and/or eating in the workrooms.

7.2 Anti-Discrimination Act 1977

Healthcorp is committed to providing a fair and equitable institution for its students and visitors. Any discrimination, harassment or bullying of staff, students or visitors because of their sex, pregnancy, race, colour, nationality, ethnic or ethno-religious background, marital status, physical or intellectual or psychiatric disability, homosexuality or age will not be tolerated.

You are responsible for:
Ensuring non-discriminatory, harassing or bullying behaviour at all times to other students, staff or visitors to the institution;
Reporting any discriminatory behaviour, harassment or bullying to your trainer.

7.3 Equal Employment Opportunity

Staff turnover at Healthcorp is very infrequent. However, should the need arise to recruit additional staff the principles of EEO will be implemented. Healthcorp is committed to its staff remaining up-to-date with current trends in the Health Industry, the Business Industry and in training and assessment. Staff members are encouraged to identify their training needs and to negotiate arrangements for addressing these needs.

7.4 Access and Equity

Healthcorp provides equal access to training delivery and assessment services for our students. Where possible, we conduct flexible training to meet specific needs of individual students. The student enrolment form requires students to self-assess their English language and literacy capabilities and to indicate any special needs for the course.

The learning support strategies used by trainers at HEALTHCORP include:

Pre-teaching technical terminology;
Demonstrating procedures;
Providing opportunities for hands-on experience and practice;
Ensuring individual support and advice to students;
Where necessary inviting students principles

Recruitment to HEALTHCORP is carried out in an ethical manner in accordance with Access and Equity principles, to all students to achieve course outcomes; Provide equal access to resources;

Your trainers will:

Recognise the cultural diversity of all students:
Ensure equal treatment of all students;
Encourage full participation and as to record training session on an audiotape;
Providing written learning material and illustrations to reinforce the learning.
Students with learning difficulties beyond our areas of expertise are referred to external specialist agencies.
Refer students with specific learning problems to appropriate agencies.

Our code of Practice outlines the ethical manner in which we operate. Any enquires or issues arising from Access and Equity can be addressed to the Operations Manager.

7.5 Privacy Act and National Privacy Principals 2001

Healthcorp complies with the Privacy Act and National Privacy Principals 2001, which provides guidance on the collection, storage, use and disclosure of personal information. Healthcorp will not disclose information about staff or students to anyone outside the school without gaining their written consent. Student records are confidential and available to the student only and on request. Records of enrolment, assessment outcomes and qualifications issued are kept accurate, up-to-date and secure.

7.6 Vocational Education and Training Act 2005

The Vocational Education and Training Act 2005 is the New South Wales legislation that established the NSW Australian Skills Quality Authority (ASQA). The Act was originally proclaimed in July 1991, it was amended in 1994 to include provisions for registering providers of vocational courses and has been further amended in 2005.

The objects of the Act are to:

Provide for the accreditation of vocational courses conducted within New South Wales;
Provide for the registration of people and organisations that conduct vocational courses;
Provide for the approval of people and organisations (other than official universities) that provide courses to overseas students within New South Wales;
Promote consistency of standards in vocational education and training;
Encourage the recognition of vocational courses that are accredited under the Act.

In applying for registration as a training organisation with NSW ASQA the Healthcorp has signed a declaration agreeing to comply with the Vocational Education and Training Act 2005. Our code of Practice outlines the ethical manner in which we operate.

8. Complaint and Appeals Procedures

Healthcorp welcomes students feedback and suggestions on our services. We endeavour to respond to their suggestions and/or complaints promptly and with courtesy.

If you have a problem or complaint with another student you should be encouraged to use the following procedure:

Step 1: Identify and discuss the complaint with the other party discuss the best outcome to the complaint agree to act to resolve the complaint

Step 2: If the complaint is unresolved you should talk to your trainer, and they will try to remedy the problem.

Step 3: If you are dissatisfied with the outcome of the mediation you may appeal the decision by requesting an external independent arbiter. This gives you the opportunity to formally present you case.

If you have a problem or complaint with your trainer, the course content, the facilities, any component of the course you should use the following procedure:

Step 1: In the first instance, talk to your trainer. A written record of each complaint, appeal and its outcome is recorded in the Healthcorp Register of Complaints and Appeals. A complaints and/or appeals form is available from your trainer or from the Operations Manager.

Step 2: If you feel it is not appropriate for you to talk to them then you should talk to the Operations Manager or put your complaint in writing and address the letter to the Operations Manager.

Step 3: The Operations Manager will respond to your written complaint within 5 working days.

Step 4: If you are dissatisfied with the Operations Manager's response to the complaint, you can escalate the compliant to ASQA, as instructed in the National Complaints Code.

Step 5: Each Appeal is heard by an independent person or panel. Both you and the Operations Manger need to agree on who or which organisations are deemed independent.

Step 6: The person making the appeal has the right to personally present their case if they so desire.

Step 7: Healthcorp will provide a written statement of the appeal decisions and will include the reasons for the decisions. Healthcorp will act upon any substantiated complaints.

9. Student Responsibilities/Code of Behaviour

While you remain a student at HEALTHCORP it is your responsibility to:

To conduct yourself in a safe and healthy manner.
To behave in a manner which prevents injury and disease to you, your trainer and fellow students.
To identify and report to your trainer any possible hazards from equipment, facilities and the environment.
To comply with and assist in the institution's emergency procedures.
To refrain from smoking anywhere in the institution building
To refrain from drinking and/or eating in the workrooms.
To attend class regularly and punctually.
To comply with the Assessment Information outlined in the Student Handbook.
To discuss any complaints or grievances with your trainer or the principal.
To ensure no discriminatory, harassing or bullying behaviour at all times to other students, staff, work placement supervisors or visitors to the institution.
To report any discriminatory behaviour, harassment or bullying to your trainer, workplace supervisor or principal.
To refrain from unacceptable behaviour including the use of bad language, alcohol and drugs
To refrain from the use of devices which may disrupt classes eg. mobile phones and pagers.

Students who choose not comply with the Code of Behaviour will be given a verbal warning in the first instance and dismissal in the second and final instance.

10. Participant Support, Welfare and Guidance

We will assist all participants in their efforts to complete our training programs.

In the event that a participant is experiencing any difficulties with their studies we would recommend that the participant should see their trainer, or another member of the RTO staff.

The staff member will ensure that the full resources of the RTO are made available to ensure that the participant achieve the required level of competency in all accredited courses.

Should the participant be experiencing a personal difficulty we will make every attempt to accommodate their needs within our limited capacity.

If the participants needs exceed our capacity we will refer them onto an appropriate external agency.

11. Flexible Delivery and Assessment Procedures

Healthcorp recognises that not all participants learn in the same manner, and that with an amount of reasonable adjustment participants who may not learn best with traditional learning and assessment methods will achieve good results.

Healthcorp will make any necessary adjustment to meet the needs of a variety of participants, the ability to complete a written assessment is not to be interpreted as a barrier to competency, provided that the participant can verbally demonstrate competency.

These adjustments may include having someone read assessment materials to participants or they may include having someone record the participant's spoken responses to assessment questions.

Healthcorp undertakes to assist participants achieve the required competency standards where it is within our ability.

Where we cannot assist a participant, we will refer them, where possible, to an agency that can assist.

Any further questions can be referred to your trainer or the RTO Compliance Officer.

Content on this page requires a newer version of Adobe Flash Player.